Hello @gkuriapp, welcome to our Community, I am happy to help you! There is probably something not set properly for your account. Can you indicate if you are seeing this message in your My Odido account for mobile or your Internet + TV subscription? 

Otherwise, can you send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us for verification? Can you also specify the e-mail address you log in with? Then I can find this  out for you! 

I get this message on Internet + TV subscription

@gkuriapp Thanks for the clarification! I saw your private message come up and I just responded to you. I would be happy to talk to you further there. Then we can look at a solution together!