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IBAN change Mobile subscription

  • September 15, 2025
  • 1 reactie
  • 41 Bekeken

Hello! I can't change my IBAN either.

 

“The bank account number you provided is not in your name.”


The Account is mine.

 

Chatbot gave me a link to the community. It's for Odido Mobile. 

 

Thanks in advance!

September 17, 2025

Hello ​@fdamaral I understand that you want the subscription to be debited from the correct bank account number, and I am happy to help you with this!

You can easily change this via your My Odido account. If you are unable to do so in the app, please try using a browser/laptop.

If it still doesn't work, I can help you with this. Can you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Please also include the full new bank account number. You can do this in the “info for moderator” field. Then I can take a look with you right away!

1 reactie

Pharwin van Odido
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Hello ​@fdamaral I understand that you want the subscription to be debited from the correct bank account number, and I am happy to help you with this!

You can easily change this via your My Odido account. If you are unable to do so in the app, please try using a browser/laptop.

If it still doesn't work, I can help you with this. Can you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Please also include the full new bank account number. You can do this in the “info for moderator” field. Then I can take a look with you right away!