Hi Bohdan, welcome to our Community! Nice to see that you have both an Internet and a Mobile subscription with us. I've looked into your accounts, and I already see what's stopping you from adding the second subscription in Mijn Odido. Your last name isn't exactly the same and the date of birth is also different. Please let me know the following:

Does your last name have 2 or 3 'i’'s in it and is your birth month in August or September? I look forward to your reply and then I will send you an e-mail where you can reply to with a copy of your ID, so I can correct this information! 

My surname have 2 "ii" and birth month is August

Hi Bohdan, thanks for the information! I just sent you an e-mail. You can reply to it with a copy of your ID. Please let me know when you've done this, so I can get to work for you! 

Hi Marciano,

Sent it just about

Good morning Bohdan, thanks for the quick reply! I received your e-mail with the copy and I corrected the last name and birth month. The system will need 30 minutes to process this change and then you can add your subscrition in Mijn Odido. Please let me know if it worked for you! 

Yes, it works! Thank you

Great - thanks for letting me know! 

Hi,

I have the same issue with my subscription, Can you please have a look?

TIA,

BR

Kamishka

Hi @Kamishka, happy to look into it for you! I see 1 Mijn Odido-account with 2 mobile subscriptions (**26 and **14). Are you logging into Mijn Odido with this e-mail address: m***a@gmail.com? And are you trying to add Internet + TV to this account?

I also see an empty Mijn Odido-account with a different G-mail-address: k***d@gmail.com. Are you trying to add Internet + TV to this account?

Or are you trying to add a different subscription to an account? I look forward to your reply!

Hi, 

I have the same issue with my account. I have one mobile number and a home internet from Odido and can see both of them in my odido app. I have moved my another mobile number from vodafone to odido but can not add the new number to my existing account. It's giving an error to call the call Center. I've called them but they have not solved the problem yet. An service ticket was created but no update yet. Could you please have a look into this issue?

Best regards 

Muhammet 

@Xmer Thank you for reaching out to in this topic. Of course, I will gladly help you gain access to your Mijn Odido account! 

Since this is about your Mobile subscription, I can’t do much. However, I immediately notified my fellow moderators @Anouk van Odido and @Sam van Odido and asked if they could help you with this. 

Can you please add your phone number (both), zip code, house number, birth of date, and the last 4 digits of your bank account number to your community profile (click on your name/profile > change profile > fill in the boxes)? They will immediately resolve this for you coming Monday. 

Please let me know if you need any help with your at home subscription. I’m happy to assist!

 @Teresa van Odido Thank you for your quick response. I’ve updated my profile with the requested details. Could you please check? @Anouk van Odido @Sam van Odido 

@Xmer Thank you. I immediately checked and everything is there!