I pay €25 for my Odido package, but I'm being charged an additional €2.50 per month. Why? This extra charge doesn't appear on my bill, only in my bank's app. I look forward to a reply, thank you.
Extra Cost
Good afternoon
Great to have you as a customer and welcome to our community!
I suspect this might be a second data SIM so you can enjoy our Klantvoordeel and pay a lower overall rate. I’d be happy to look into this for you.
Could you please update your profile with your mobile number, postcode, house number, date of birth, and the last 4 digits of the bank account number we have on file for you? That way I can check the details for you.
Good to know: other community users can’t see this information. You can update your profile by clicking on “My profile” in the top right corner. Give me a heads-up once you’ve updated your information.
Could it be a subscription from playstore or App Store that is payed via mobile provider?
+10Good afternoon
Great to have you as a customer and welcome to our community!
I suspect this might be a second data SIM so you can enjoy our Klantvoordeel and pay a lower overall rate. I’d be happy to look into this for you.
Could you please update your profile with your mobile number, postcode, house number, date of birth, and the last 4 digits of the bank account number we have on file for you? That way I can check the details for you.
Good to know: other community users can’t see this information. You can update your profile by clicking on “My profile” in the top right corner. Give me a heads-up once you’ve updated your information.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.