Hi,
I have an eSIM from Odido for many months now, after migrating from another provider to Odido. I received the eSIM letter and I added the eSIM into my phone according to the instructions in the letter. All works nice.
The problem is I have never been able to link it to my odido account, and I would like to have it linked. Everytime I try I get the message "Dit mobiele nummer kennen we niet.”
Can someone please help me with this issue?
Thank you.
Beste antwoord door Marciano van Odido
Hi Carol, welcome to our community. And great to see that you've been with us for many months! I understand that you'd like to link your subscription to Mijn Odido for a clear overview of your subscription and usage. I'm going to help you with this. I've sent you a DM for verification. Please reply to me there. We'll do 1 extra verification via SMS and then I'm allowed to look into your account. Then you will have your subscription linked in Mijn Odido in no time! 🙂
+9Hi Carol, welcome to our community. And great to see that you've been with us for many months! I understand that you'd like to link your subscription to Mijn Odido for a clear overview of your subscription and usage. I'm going to help you with this. I've sent you a DM for verification. Please reply to me there. We'll do 1 extra verification via SMS and then I'm allowed to look into your account. Then you will have your subscription linked in Mijn Odido in no time! 🙂
+9Good afternoon Carol, thank you for your DM. I've looked into your account and I see that you're using a Mijn Odido account that already has an Internet + TV subscription linked to it. You can link both a mobile subscription and an internet subscription in 1 account. However to do this, both subscriptions have to be on the exact same detals (name, initials, date of birth and address).
The address for the mobile subscription is different from the home subscription. I can help you change the address. Before I can do this, I'll have to do another verification. I've just sent you a verification code per SMS. Can you give me the code in a reply in this topic? Then I can take the next steps, and you'll have your subscriptions linked to Mijn Odido in no time.
Would you like to keep the mobile subscription on another address? That's also possible. Then you will need 2 seperate Mijn Odido accounts. You can make a second account for your mobile subscription here: Mijn Odido registreren
Code: 588682
Ok, please feel free to change the adress to the one I sent via DM, to avoid creating a second account.
Thank you.
+9Hi Carol, thanks for the verification code. Don't you mean to change the address from the mobile subscription to the address from the home subscription? Because I can't change the address from your home subscription. To be clear: mobile is in Waalre. Home subscription is in Utrecht. So I assume the right address is in Utrecht, is that correct? I can only change the address from your mobile subscription. Please let me know! 😊
Ah yes, got it. Yes, please feel free to change it to the same one in the home subscription (Utrecht). Thank you again!
+9Good morning, thanks for confirming! I've updated your address for your mobile subscription. So, now it's the same as your Internet + TV subscription. Please give the system about an hour to process this, and then you should be able to link your mobile subscription in Mijn Odido. Will you let me know if it works?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.