Skip to main content
Beantwoord

Don't receive 2 step verification code after number porting

  • September 1, 2025
  • 3 reacties
  • 50 Bekeken

After ported I don't receive the 2 step verification code on login to Odido.  

 

Can you help to update my number on my profile to the new ported number?

Beste antwoord door Arkadiusz-K

Hello ​@Arkadiusz-K, welcome to our community! I understand that you want the code to be sent to the correct number, and I am happy to provide more clarity on this!

For security reasons, I cannot simply change the number. You can visit one of our stores with valid ID, and my colleagues can change it for you immediately.

Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly for your account.

Or have you already managed to do this? I'd love to hear from you!

 

 

Everything's done.

The problem has also been solved.

Thank you very much, and I'm happy to be part of the Odido community.

3 reacties

Pharwin van Odido
Forum|alt.badge.img+9

Hello ​@Arkadiusz-K, welcome to our community! I understand that you want the code to be sent to the correct number, and I am happy to provide more clarity on this!

For security reasons, I cannot simply change the number. You can visit one of our stores with valid ID, and my colleagues can change it for you immediately.

Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly for your account.

Or have you already managed to do this? I'd love to hear from you!

 

 


  • Auteur
  • heeft eerste post geplaatst
  • Antwoord
  • September 2, 2025

Hello ​@Arkadiusz-K, welcome to our community! I understand that you want the code to be sent to the correct number, and I am happy to provide more clarity on this!

For security reasons, I cannot simply change the number. You can visit one of our stores with valid ID, and my colleagues can change it for you immediately.

Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly for your account.

Or have you already managed to do this? I'd love to hear from you!

 

 

Everything's done.

The problem has also been solved.

Thank you very much, and I'm happy to be part of the Odido community.


Pharwin van Odido
Forum|alt.badge.img+9

​@Arkadiusz-K That's nice to hear! If there is anything else we can do for you, please let us know. The community is here for you.

For now, I wish you a wonderful day! 🙌