I am unable to link my Internet, TV, and Mobile subscriptions together into one account. This issue prevents me from tracking my data usage and ensuring I am receiving the correct combination discounts I am entitled to.
Every time I contact customer support, I am given the same ineffective solution: 'Delete your account and create a new one with the same email.' I have done this multiple times, and it never works. I still receive the same error message as below screenshot when trying to link my mobile subscriptions.
This appears to be a deep-rooted systematic issue related to my original T-Mobile migration that your standard support scripts cannot fix. I have been reporting this for nearly two years, and the lack of a resolution is unacceptable.
I look forward to a definitive solution, not a repeat of previous failed suggestions.
[Screenshot removed by moderator. Your phone number was visible!]
