I can't login to the app, I always get an error message. I was a Tele2 user, and I need to connect my account to the app.
I tried to contact someone in private message, but I didn't get any answer after almost a week.
Thanks for the help!
Beantwoord
Can't login to the app
Beste antwoord door Marciano van Odido
Hi Norbee, first off; welcome to our Community! Good to see that you started your own topic. We never reply to unsolicited private messages, because we'd like to keep a clear overview of all questions and topics. That being said, I'd love to help!
I see an empty account on the e-mail address that you're using here on the Community. Are you trying to add only 1 subscription to your My Odido account? Please let me know which error you're getting or what exactly happens. And also, please try adding your subscription to your account on the webversion.
Let me know if it works on the webversion! If not, we'll find out, no worries! 😄
+9Hi Norbee, first off; welcome to our Community! Good to see that you started your own topic. We never reply to unsolicited private messages, because we'd like to keep a clear overview of all questions and topics. That being said, I'd love to help!
I see an empty account on the e-mail address that you're using here on the Community. Are you trying to add only 1 subscription to your My Odido account? Please let me know which error you're getting or what exactly happens. And also, please try adding your subscription to your account on the webversion.
Let me know if it works on the webversion! If not, we'll find out, no worries! 😄
Hello!
It's not that email that I use it for, that's why you can't see anything.
I always get an error at the log in. I tried to log out, and log in again, and now that's a new problem, it always says that my password is wrong. I tried to change it, but the problem is the same. I send you a screenshot about it if that's ok, easier :)
+9Hello!
It's not that email that I use it for, that's why you can't see anything.
I always get an error at the log in. I tried to log out, and log in again, and now that's a new problem, it always says that my password is wrong. I tried to change it, but the problem is the same. I send you a screenshot about it if that's ok, easier :)
Hello
Had you tried changing your password through our website: https://www.odido.nl/my/inloggegevens-opvragen and set a new password? Are you getting the error message only through the app or also through a browser or another device such as a laptop? Could you test that for me a include a screenshot of the error message in this topic? Then we can look with you!
Kind regards,
Pharwin
Yes, I tried to change my password, and I got an error, too:
When I try to log in to my account through the app (which redirects me to the website):
I tried with my old phone, and the result is the same.
+9Hi Norbee, thank you for your screenshots and the video! It's odd that you're getting this error while trying to change your password. Please send me a private message with your 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. Let's see if I can resolve it for you. Otherwise, we could delete your account. A new one should 100% fix the problem!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.