Hi I can't login in app or website before i can its show's email or password incorrect but both are good and i did forget password as well but im not getting email to reset idk what happened can u please have a look its my klant nummer 1.21703903
I have betaal regling and can u please check my paymen arrangements is not ended yet right pls waiting for reply.
Hi
Your SIM card is currently inactive and I see that you have agreed to a payment plan for the last invoice. There are still six installments outstanding, five of which are now on time. There is one installment still outstanding that should have been paid by September 16, 2025. I see that you are transferring the amounts to us manually. The rest of the installments have been paid on time, except for the one in September. I advise you to pay this as soon as possible.
You can no longer log in to the app either, because I can see that you do have an account, but your subscription is not linked. Because your SIM card is no longer active, you cannot add your subscription either. This is because a verification code is sent to your SIM card number before you can add it, and that is not possible in this case.
Will you be able to pay the outstanding amount? I look forward to hearing from you!
+15Hetllo
Have you also checked your spam mail? Maybe try it again later.
Are you sure you are using the correct emailadres?
Yes i checked every thing my password is also same but can u check i still have payment arrangements right
+9Hello
Could you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you have done so? Then I can take a look with you right away!
+9Hi
Could you add this information to your profile? Then I can take a look with you!
I updated again the bank number i dont remember what i had with this subscription cuz i have 3 bank so can u please check now is Okay
+9Hello
+9Hi
Your SIM card is currently inactive and I see that you have agreed to a payment plan for the last invoice. There are still six installments outstanding, five of which are now on time. There is one installment still outstanding that should have been paid by September 16, 2025. I see that you are transferring the amounts to us manually. The rest of the installments have been paid on time, except for the one in September. I advise you to pay this as soon as possible.
You can no longer log in to the app either, because I can see that you do have an account, but your subscription is not linked. Because your SIM card is no longer active, you cannot add your subscription either. This is because a verification code is sent to your SIM card number before you can add it, and that is not possible in this case.
Will you be able to pay the outstanding amount? I look forward to hearing from you!
Why i cant login my account last month i can password is same i try to reset password im not getting any email also i check spam
+9Hello
Or is it a different email address? Please mention it in your profile, so I can search for it!
As i said before i have same emial adress from last 2 years last month i can login
+9
September payment is still open till when i can pay i dont want my payment plan canceld
+9Hi
I advise you to pay the September and October installments as soon as possible.
It's been 2 days im not getting answer i paid September termijn is dat verwerkt?
+9Hi Singh, good to hear that did both payments. I've looked into your account and I do see 2 payments incoming for September and October. Is everything OK now?
Good to know: it can take up to 24-36 hours before getting an answer here on the community. But no worries, we will always reply! 😊
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