I have 3 subscriptions to add to my account. However in every attempt I have the same error: “Something went wrong”.
Tried via browser in a computer. Tried via mobile app. Same result.
How to resolve this? See screenshots attached.
Beantwoord
Can't link subscriptions to my account
Beste antwoord door Marciano van Odido
Hi Gabriel, great to see you have 3 subscriptions with us, and good that you want to use Mijn Odido. It’s super handy, but of course it needs to work first. I’m happy to help! There can be several reasons why you’re seeing this error. At the moment, there are a few known issues with linking subscriptions to Mijn Odido, and my colleagues are already working on a fix. It could also be caused by something else, such as details not matching between subscriptions or a mobile subscription that hasn’t started yet. I’ve just sent you a DM via Webcare Moderator. If you reply to me there, I’ll take a look with you. I'll make sure your subscriptions are linked as soon as possible! 😊
+9Hi Gabriel, great to see you have 3 subscriptions with us, and good that you want to use Mijn Odido. It’s super handy, but of course it needs to work first. I’m happy to help! There can be several reasons why you’re seeing this error. At the moment, there are a few known issues with linking subscriptions to Mijn Odido, and my colleagues are already working on a fix. It could also be caused by something else, such as details not matching between subscriptions or a mobile subscription that hasn’t started yet. I’ve just sent you a DM via Webcare Moderator. If you reply to me there, I’ll take a look with you. I'll make sure your subscriptions are linked as soon as possible! 😊
+9Hi Gabriel, thanks for your DM. I've looked into your account and I see that there was an account linked to your Internet + TV subscription in the system, but I couldn't find the actual Mijn Odido account. So, I've deleted it.
- About the 3 subscriptions. I see that 2/3 are on the exact same details.
- 06***67 and Internet + TV are both on the exact same details.
- 06***82 is slightly different. Your account name has 3 initials, while your other 2 subscriptions both only have 1 initial (G.).
This is also a reason for not being able to link all 3 subscriptions in 1 Mijn Odido account.
- What you can do now is create a new Mijn Odido account via Mijn Odido registreren.
- Add your Internet + TV subscription
- Add your subscription with 06***67
To also add your third subscription (06***82), we will have to change your initials from 3 initials to the same one that is used for the other 2 subscriptions. Therefor, I will need a copy of your ID. I will send you an e-mail that will have the instructions to send this to me safely.
To do this, I've also sent you a verification code per SMS. Please give me the code in our conversation here, then I can get to work for you on the initials. Please also let me know if you succeeded in creating a new Mijn Odido account. And let me know if you were able to link your other 2 subscriptions! 😄
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