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Can't link subscriptions in Mijn Odido

  • September 29, 2024
  • 5 reacties
  • 39 Bekeken

When I try to couple the internet account in mijn odido the code to do so is send to the t-mobile email address. Since that webmail is stopped now and I obviously neglected to do any changes how can I solve this?

Beste antwoord door nataliadebera

Hi Natalia, I spoke to Tommie, and he changed your e-mail address in the system to the same one you're using here on the Community. Please give the system 15 minutes to process this and then you should receive the code on your current e-mail address. Please let me know if it works for you! 

Hey, yes it worked! Thank you!

5 reacties

Marciano van Odido
Moderator
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Hi Natalia, welcome to our Community! Please fill in your profile with your customer number, date of birth, zip code + house number and the last 4 digits of your IBAN. I will then ask my colleagues to help you change your e-mail address for your home subscription! 😊 @Tommie van Odido @Teresa van Odido 


  • Auteur
  • heeft eerste post geplaatst
  • September 30, 2024

Hi Natalia, welcome to our Community! Please fill in your profile with your customer number, date of birth, zip code + house number and the last 4 digits of your IBAN. I will then ask my colleagues to help you change your e-mail address for your home subscription! 😊 @Tommie van Odido @Teresa van Odido 

Hi Marciano, I have updated my profile. Thanks for your help

 


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Natalia, I spoke to Tommie, and he changed your e-mail address in the system to the same one you're using here on the Community. Please give the system 15 minutes to process this and then you should receive the code on your current e-mail address. Please let me know if it works for you! 


  • Auteur
  • heeft eerste post geplaatst
  • Antwoord
  • October 1, 2024

Hi Natalia, I spoke to Tommie, and he changed your e-mail address in the system to the same one you're using here on the Community. Please give the system 15 minutes to process this and then you should receive the code on your current e-mail address. Please let me know if it works for you! 

Hey, yes it worked! Thank you!


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Natalia, great to hear that it worked and thank you for letting me know. If you have any other questions in the future, you know where to find us. For now, I wish you a great day! 🙌🏻