Hello, I bought a prepaid SIM, put it into a cellphone, and I'm able to make and receive calls just fine. However, I am unable to add it to my account or top up from it. It always tells me that it cannot find the number.
Because of that, I cannot select a data bundle, and as a consequence, I can't use the internet. What do I need to do to be able to link it to my existing account? I don't want to create a new account for it.
Best regards,
Daniel
Beste antwoord door danielvmacedo
Hello
Good to know: if you want to add the number to an existing account, the name, address details, date of birth, and email address must match. If even one thing does not match, the number cannot be added to the existing account, but you can create a separate account for the other number.
Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly!
Ok! Thank you! I ended up creating a new account and it worked.
Thank you for the fast reply!
+9Hello
Good to know: if you want to add the number to an existing account, the name, address details, date of birth, and email address must match. If even one thing does not match, the number cannot be added to the existing account, but you can create a separate account for the other number.
Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly!
Hello
Good to know: if you want to add the number to an existing account, the name, address details, date of birth, and email address must match. If even one thing does not match, the number cannot be added to the existing account, but you can create a separate account for the other number.
Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly!
Ok! Thank you! I ended up creating a new account and it worked.
Thank you for the fast reply!
+9
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