Can’t Link Existing Subscription

@Johrick van Odido I added it to my profile! 

Hi Luxraaye, thanks for adding your phone number to your profile! I see 2 accounts linked to your account, including one inactive subscription. I deleted them both, just in case. Please give the system 30 minutes to process this and then create a new Mijn Odido account via Mijn Odido registreren. If you add your subscription, it should work perfectly. Please let me know if it works! 😁

Hi

I can't link existing subskription to my odido app.

When I entering a reciving pin, there is an error 

Hi ​@Pons G, good to see that you want to use the Odido app. Please check a few things for me:

1. Do you have a mobile subscription, Internet + TV or both?
2. Are you trying to link a subscription to Mijn Odido where there's already another subscription linked to it? → To do this, both subscriptions must be on the exact same information (name, address, date of birth, etc.)
3. Has your subscription already started? You can link Internet + TV before it's activated. But to link a mobile subscription, the subscription must be active already.

I have sent you a DM to verify your information. Please reply to me there, so I can look into your account. Then, you will have your subscriptions linked to Mijn Odido in no time! 😊

When I started to use this phone number,it was on my ex girlfriend, cos I don't had a Dutch bank account. Later I make changes to my name and my bank account. At odido shop they made changes just for my payment and facture address, but not for the rest. Name not changed.

And i think there is a problem.

My ex Liudmila Horban leave the Nederlands. 

When I open the Odido app, I see her initials and not mine.

Good morning ​@Pons G, thanks for replying to my DM. I'll reply in this topic, so that there's always someone who can assist you further. I've looked into your account and I see that the old subscription was still linked to a Mijn Odido account. I've unlinked this subscription and deleted the old account. Please give our system about 1 hour to process this and then you should be able to create a new Mijn Odido account via Mijn Odido registreren and link your subscription. Please let me know if it worked for you! 😊

Thank you mate, 

It's help, now I can manage my subscription!

Hey ​@Pons G, you're very welcome. Great to hear that it worked! If you have any other questions in the future, you know where to find me!