Can't find subscription on my account

Hello ​@dianapuspita welcome to our Community! I completely understand that you want to be able to link your subscription and see everything about your subscription, let's look at a solution together! If you can't link it, I suspect your subscription is still linked to an old/inactive subscription. I checked right away and I see that this is also the case, which is why you don't see your new subscription either. I immediately deleted the account and unlinked everything. 

Feel free to create a new account via our website and then link your subscription again. Then it should work! 

Can you let me know if it worked out? I'd love to hear from you! 

Hi Pharwin! thanks for your response. I created a new account and tried to add the subscription but then I received a pop up notification saying “You can't add at this time. Please try again later.” Moreover, I noticed that the subscription was still linked to the temporary number I received from Odido. Can you help me further?

Hi ​@dianapuspita, I looked at your subscription right away and I see that you succeeded in linking your subscription. Is that the case? Are you able to log in and see everything on your subscription? 

If it fails, do you try in the app or another way? Check through a browser/laptop to see if it works then! 

I look forward to seeing your response!

​@dianapuspita I'm glad you can see everything now from your subscription,  no thanks - I'm happy to help! If there is anything else I can do for you, feel free to let me know. For now I wish you a very nice day and a very nice weekend! 😄