Hi,
I just resetted my mobile phone and cannot login to my odido account/app since it asks for 2 step verification.
I cannot set it up to my authenticator since I do not have the code or QR code so kindly ask for your help. I am kinda stuck and couldn’t find any option to log in.
Thanks
Beste antwoord door tcihan
Hi,
No worries! We can adjust this for you by changing it to two-step verification via text message! However, you will then be sent a code by text message that is only valid for 10 minutes. Will it be possible to send the code within 10 minutes? Feel free to give us a shout as soon as you can and we'll take care of the rest!
Yes it works perfectly.
Thanks a lot for the prompt and effective support Peggy, appreciate it.
Have a nice day and regards.
Taylan
Hi,
No worries! We can adjust this for you by changing it to two-step verification via text message! However, you will then be sent a code by text message that is only valid for 10 minutes. Will it be possible to send the code within 10 minutes? Feel free to give us a shout as soon as you can and we'll take care of the rest!
Can you please send me your mobile phone number? Thanks a lot! I will send you a private message. One moment!
Great!
Can you please send me the code you will get by text?
Thank you so much! I've turned off the 2-step verification of the authentiocator app and changed it to SMS via your mobile number. Please let me know if logging in via your My Odido account now works?
Hi,
No worries! We can adjust this for you by changing it to two-step verification via text message! However, you will then be sent a code by text message that is only valid for 10 minutes. Will it be possible to send the code within 10 minutes? Feel free to give us a shout as soon as you can and we'll take care of the rest!
Yes it works perfectly.
Thanks a lot for the prompt and effective support Peggy, appreciate it.
Have a nice day and regards.
Taylan
You're welcome Taylan! We are happy to help! Have a great day.
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