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Videoland extra charged for a month even it got cancelled immediately

  • December 18, 2025
  • 3 reacties
  • 40 Bekeken

Hi Odido,

I have canceled Videoland extra that came with Kllik an Klaar on 11/Dec/2025. The subscription was cancelled immediately on that day. The cancelation was even done within 6 months of free subscription. 

But on the current invoice for December, Videoland is charged in full amount until 08/Jan/2026.

Can I please get explanation why something is charged for a full month if it's not used?

Thank you.

December 23, 2025

Hi ​@davorinb, I have immediately looked into this for you and I see that you cancelled Videoland on 11 December. You have also received an e-mail confirming this from us on that date. This invoice is for the period of 8 December till 7 January. Since the invoice was for the period before Videoland was cancelled, you still got charged for the entire month. However this will be corrected for you automatically. On the next invoice the period that you paid for Videoland from 11 December till 7 January will be refunded for you. That way you will get back the amount that you paid too much! 

    3 reacties

    Tommie van Odido
    Moderator
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    Hey ​@davorinb, good that you pointed this out, we will of course look into it.

    To my knowledge, you only get 6 months of Videoland for free with a 2-year subscription to fixed Internet + TV, and not with Klik&Klaar. Can you show me where you saw this? This would explain why you have to pay the amount. Thank you in advance for your help!

    Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
    • davorinb
    • Auteur
    • is een Top Poster
    • December 20, 2025

    Hi ​@Tommie van Odido 

     

    At the time of ordering Klik en Klaar subscription (28/05/2025), Odido had this offer (6 months of Videoland for free). You can also Google it :)

    The order number was 500673656.while Videoland itself was activated as extra end of June 2025. You can also see in my invoices that Videoland hasn't been charged until now.

    Davorin

    Nora van Odido
    Moderator
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    • Nora van Odido
    • Moderator | Internet + TV
    • December 23, 2025

    Hi ​@davorinb, I have immediately looked into this for you and I see that you cancelled Videoland on 11 December. You have also received an e-mail confirming this from us on that date. This invoice is for the period of 8 December till 7 January. Since the invoice was for the period before Videoland was cancelled, you still got charged for the entire month. However this will be corrected for you automatically. On the next invoice the period that you paid for Videoland from 11 December till 7 January will be refunded for you. That way you will get back the amount that you paid too much! 

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