Update name and address

Hi ​@Cheyenne van Odido, thank you so much! I’ve updated my info in the profile.

Hi ​@nikitapashinsky, thank you for adding the information! I have immediately looked into this for you and I see that all the information is correct for the Klik & Klaar contract. We just need to make sure that all the information will be correct in your mobile number. You can change the address immediately in your Mijn Odido account. That way the address wil be changed instantly so that will be corrected. For the name change, we will need to receive a copy of your ID. There is certain information that needs to be hidden from the copy, otherwise we will not be able to process it. I have sent you an e-mail with all the instructions on how to do this. You can reply to this e-mail with the copy of your ID. Once you have done this, you can let me know in this topic. That way I can make the change for you!

Hi ​@Nora van Odido, thank you, I’ve replied to the email with the copy of my ID.

​@Nora van Odido unfortunately, changing address doesn’t work in Odido app. I did so multiple times, even before my move in date (before July 17), but it still shows my old address. I just checked my address again after changing it earlier today, and it still shows my old address. Could you please change my address to the correct one?

​@Nora van Odido ​@Cheyenne van Odido can you help me please? I’m asking for pretty basic things that ideally I should have been able to do myself, but it’s impossible.

1. I want to cancel my Klik&Klaar subscription
2. To cancel it, I log in to my account
3. My account literally has NO IDEA about my Klik&Klaar subscription (how is that even possible? I purchased subscription with the same email, phone number, etc!)
4. I cannot link Klik&Klaar subscription to my account because my name is slightly different on my ID now, and because my address is different

Can you please just help me do these extremely basic things???

1. Update my name
2. Update my address
3. So that I can LINK my Klik&Klaar subscription and CANCEL it

Hi ​@nikitapashinsky, my apologies for the late response, it seems that your topic has fallen through the cracks but I am here for you! I immediately looked into this for you but I haven't received the reply of the email correctly. If the picture you have sent is lager than 5 MB, the email can't be received by us. Can you please reply to the email again? That way I can make sure the name on your mobile subscription will be correct. I have also send you a verification code through sms so that I can change the mobile address for you. Can you let me know the code that you have received? 

Once the name and address are the exact same as your Klik & Klaar subscription, it can be added to your Mijn Odido account. However I don't want to make you wait for this to cancel the Klik & Klaar subscription. I cannot cancel it for you, but you can contact my colleagues by phone so that they can cancel it for you as soon as possible. To do so you can call to the number 0800 7123. My colleagues are available on weekdays from 08:00 tot 20:00 and on Saturdays from 09:00 till 17:30. That way they can immediately help you with this! 

Hi ​@Nora van Odido, thank you so much for your response.

I checked my reply to the email, it’s a PDF from the KopieID app, as instructed. It’s 1MB. Could you please check again? I tried replying to the email again but received an immediate response that it’s not possible to reply to the email.

The code from SMS is: 999139.

This is what I get when I try to reply to the email again:

​@nikitapashinsky Thank you for getting back to us with this screenshot. Of course, I want you to be able to cancel your subscription. I'm here to help! 

Since you'd like to cancel your subscription, I'd advise you to directly contact my colleagues from our sales department (0800-7123), they are able to arrange the cancellation for you. 

I've also sent another e-mail requestion for a kopie of your ID. Can you please let me know if you're able to reply to it? I'm ready when you are! 

​@Teresa van Odido ​@Nora van Odido 

i replied to the email again with my ID from KopieID. It’s about 2 MB.

My address in Odido account is still not updated. Can you fix it please?

Called to cancel Klik & Klaar subscription. 30 minutes ago. I am still literally waiting for a response. Absolutely insane, I am so frustrated that I already renewed my mobile contract with Odido for 2 years. What a horrible “customer support”, or rather, complete absence of one. Absolutely mind-boggling.

​@nikitapashinsky My sincere apologies for the late reply. I'm here to help you! 

Good that you've got in contact with my colleagues to cancel the subscription. I've immediately looked into our system for your reply. However, I really can't find it. 

Did you want to change the details to cancel your subscription, or do you want to use your account still? Please let me know, I will look for a way to get the details so I can make the changes for you. Don't worry! 

That’s absolutely insane, I’m sorry. What is going on? I asked you like 10 times to please update my name and address? Can you simply just do that?? 

20 days ago I asked you to update my details. How can it possibly take so long? You can find literally all of my details (including old address that is still not updated!) in my profile on this forum.

Hi ​@nikitapashinsky, I have checked for you and can confirm that the address and name are correct. However, I cannot find the email containing a copy of your ID card. Your name does match the one in your profile under 'Full Name', though. Is that what needed to be changed?