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Reminder for equipment return, already done

  • nov 11, 2026 11:07 a.m. UTC
  • 3 reacties
  • 15 Bekeken

Like many others, I am receiving reminders to return my Odido click-and-ready modem, even though I did this already. 
 

I would like to rectify this before I receive the €200 fine. The equipment was already returned on 07-11-26.

DHL track and trace https://my.dhlecommerce.nl/home/tracktrace/3STML100339162

3STML100339162

3 reacties

Waqqas
Super User
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  • Odido Superuser
  • nov 11, 2026 11:11 a.m. UTC

Hello ​@yudita 

Your modem has not been received yet by Odído. After they receive it, it can take up to a few working days for it to be processed so you'll have to wait.


  • Auteur
  • is een Top Poster
  • nov 11, 2026 11:20 a.m. UTC

Hello ​@yudita 

Your modem has not been received yet by Odído. After they receive it, it can take up to a few working days for it to be processed so you'll have to wait.

HI Waqqas, thanks for the quick reaction. I have noticed in the tracking webiste, that the package has been stuck since 7/11. I have reached out to DHL to see whats the issue, but they informed me only Odido can contact them n. Could you please check whats happening with the package? Thanks 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • nov 11, 2026 12:22 p.m. UTC

​@yudita 

Because it's a parcel which is being returned, there are mostly no updates after it has been scanned in the sorting centrum, this was also the case with me.