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Not getting the QR to return my click & ready internet to my email

  • 12 februari 2025
  • 6 reacties
  • 85 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties

I am not able to return my click and ready internet modem and the box. I have called 3 times about this already and each time they say you should receive the email with the qr code within a few days.
I checked my inbox & spam folder several times - the email has not come.

How do I return it without the qr code? Can I just give it at the odido shop? 

Uitgelichte reactie

13 februari 2025

Hi ​@Maxwell94, welcome to our Community!

That's obviously not very convenient. No worries, I have now manually sent you the email with the return instructions. Can you send me a confirmation of this and are you now successfully returning it? Thanks in advance!

6 reacties

Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 13531 reacties
  • 13 februari 2025

Hi ​@Maxwell94, welcome to our Community!

That's obviously not very convenient. No worries, I have now manually sent you the email with the return instructions. Can you send me a confirmation of this and are you now successfully returning it? Thanks in advance!


  • heeft eerste post geplaatst
  • 1 reactie
  • 13 februari 2025

I have the same problem. Can I also get the return instructions and 


Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 13531 reacties
  • 14 februari 2025

Hi ​@michawilden, welcome to our Community!
Of course I would like to do this for you, but I see that your Klik&Klaar subscription has not been cancelled yet? I'd have to cancel it for you first, before you get an email. Should I cancel the subscription for you? Please give 1 month's notice. 


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 20 februari 2025

Hi ​@Tommie van Odido , I got another email confirming the cancellation but not the return QR code. I already got this email. I don’t get the email with the QR code. I checked my spam folder too.
 


 


Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 13531 reacties
  • 21 februari 2025

The email should follow after ​@Maxwell94, so you can keep an eye out for it over the next few days. If you haven't received anything by the end of next week, ring the bell again!


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 23 februari 2025

@Tommie van Odido No email yet. 


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