Hi everyone,
I’ve been struggling for months to cancel my Klik & Klar subscription. I requested cancellation in late January 2025, but despite numerous phone calls, filling out complaint forms, and even trying through Facebook, I still haven’t received a resolution.
Every time I call, the agents tell me they “can’t do anything” and that my case has been sent to an internal team. I wait for weeks, call back, and get the exact same response. It’s been over 6 months now, and I’m still being charged subscription fees. They say I’ll be refunded after cancellation is processed, but nothing is moving forward.
This has been extremely frustrating—hours wasted on phone calls and follow-ups without any clear answer. I feel like I’m being bounced around endlessly.
Just an update Today:(part of it)
"We fully understand that your trust may have been affected due to the prolonged delay in resolving this technical matter. Following an update from our technical department, it has been confirmed that this request must be handled by the dedicated cancellation department, as they are the appropriate team with the necessary tools and authority to proceed.
We have now forwarded your case to them under request number 79141498. From this point onward, you will receive updates directly from that department. Please note that the team you are currently in contact with does not have access to the systems required to process this specific request."
At this point, I’m considering handing the case over to a lawyer, but I’m not sure if that’s the best route. Before I do, I’d like to ask if anyone here has experienced something similar with Klik & Klar and can suggest the most effective way to deal with this.
Thanks a lot for reading, and I’d really appreciate any guidance
