I cancelled Klik & Klaar, but I haven’t received any QR code for the return.
On the phone, I was told to pack the device and drop it off at DHL, saying it’s for ODIDO, but they refused to give me a receipt, so I didn’t hand it over. I also asked the operator if I could return it to an Odido shop instead, but they said they didn’t know.
Can someone please help? I call every day, but no one is able to give clear instructions.
I’m very happy with Odido, but if this issue continues I’ll change to another supplier.
Beste antwoord door Nora van Odido
Hi @frag, thank you for updating your profile! I have immediately looked into this for you and I see that you have contacted us to disconnect the Klik&Klaar subscription on 2 February. You always have 1 month cancellation notice, which means that your Klik&Klaar subscription will be disconnected on 2 March. Since your subscription is still active and you can use the modem till 2 March, the return instructions still haven't been sent. When you subscription ends, you will receive an e-mail from us with the QR-code. That way you can go to a DHL-Service point where they can return the modem for you by scanning the QR-code. Once we have received the package, you will receive an e-mail from us confirming this. Please let me know if you have any other questions!
Good that you brought this up. I'd be happy to help you figure out exactly where the problem lies. It may be that you are subject to a notice period, which means that the return instructions have not yet been sent. To investigate this, I need some information from you. Could you please add your postal code, house number, date of birth, and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. If you let me know here, I'll take a look with you!
Hi @frag, thank you for updating your profile! I have immediately looked into this for you and I see that you have contacted us to disconnect the Klik&Klaar subscription on 2 February. You always have 1 month cancellation notice, which means that your Klik&Klaar subscription will be disconnected on 2 March. Since your subscription is still active and you can use the modem till 2 March, the return instructions still haven't been sent. When you subscription ends, you will receive an e-mail from us with the QR-code. That way you can go to a DHL-Service point where they can return the modem for you by scanning the QR-code. Once we have received the package, you will receive an e-mail from us confirming this. Please let me know if you have any other questions!
