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klik&klaar device return

Hello everyone! 
I have cancelled my Klik&klaar subscription at the end of June, to have it effectively stopped by the end of July. I have received confirmation of the request to cancel it, but no email with the instructions to send the modem back. I went to the store but they couldn’t help. 
This is quite important because in the end I will leave the Netherlands before the 30th of July.

Thank you in advance for those that can help! 

July 9, 2025

Hi ​@Elepar, welcome to our community!

Thanks for your message. I’d be happy to help you with this. Could you please add your date of birth and the last 4 digits of your IBAN to your community profile? That way I can check your cancellation and see uf the return instructions for your modem are send or not. You can add your information by clicking on your avatar at the top right → My Profile → Edit Profile. Once I have those details, I’ll go check it out! Looking forward to your update.

 

13 reacties

Tommie van Odido
Moderator
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Hi ​@Elepar, welcome to our community!

Thanks for your message. I’d be happy to help you with this. Could you please add your date of birth and the last 4 digits of your IBAN to your community profile? That way I can check your cancellation and see uf the return instructions for your modem are send or not. You can add your information by clicking on your avatar at the top right → My Profile → Edit Profile. Once I have those details, I’ll go check it out! Looking forward to your update.

 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • Elepar
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  • July 9, 2025

Dear Tommie,

thank you for your reply! I updated my profile, so you should be able to see all the necessary information

Tommie van Odido
Moderator
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Hi ​@Elepar, Thank you for providing your details. I see that the subscription was cancelled on 30 July. You will still receive an email with information about the return process. If you haven't received this email by the end of the month, please contact us again. I will then be able to check whether everything is going well! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • Elepar
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  • is een Top Poster
  • July 10, 2025

Hi ​@Elepar, Thank you for providing your details. I see that the subscription was cancelled on 30 July. You will still receive an email with information about the return process. If you haven't received this email by the end of the month, please contact us again. I will then be able to check whether everything is going well! 

The problem is that I leave the Netherlands earlier than the 30th of July, so if I don’t receive the email on time I will not be able to return the equipment 

Tommie van Odido
Moderator
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When are you planning to leave the Netherlands ​@Elepar? If you send us a message a few days beforehand, we can see if we can arrange something for you. Otherwise, you can always text the reply number. We will then share it with you!

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • Elepar
  • Auteur
  • is een Top Poster
  • July 10, 2025

When are you planning to leave the Netherlands ​@Elepar? If you send us a message a few days beforehand, we can see if we can arrange something for you. Otherwise, you can always text the reply number. We will then share it with you!

I will leave on the 18th! 

Tommie van Odido
Moderator
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Could you send us a message on the 15th ​@Elepar? If you haven't received the return instructions by then, we will provide you with the return number!

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • Elepar
  • Auteur
  • is een Top Poster
  • July 11, 2025

Could you send us a message on the 15th ​@Elepar? If you haven't received the return instructions by then, we will provide you with the return number!

Perfect! In that case, should I reply to this thread or is there a phone number that I have to contact? 

Teresa van Odido
Moderator
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​@Elepar Great question! You can reply via this thread. Tommie informed us about the situation, so we can help you when you're ready. Just let us know, and we're here for you!

Sinds 1-7-2026 ben ik geen moderator meer op de community -Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • Elepar
  • Auteur
  • is een Top Poster
  • July 15, 2025

​@Elepar Great question! You can reply via this thread. Tommie informed us about the situation, so we can help you when you're ready. Just let us know, and we're here for you!

Good morning Teresa and Tommie,

I still haven’t received the email with instructions, would you mind sending me the return label? 

Cheyenne van Odido
Moderator
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Hi ​@Elepar, no worries! Could you please send the package to:

Odido
Antwoordnummer 15021
1117 ZZ Schiphol

If you did, please send me the receipt of the proof of shipment. I will then make sure everything will be arranged. Thank you so much!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • Elepar
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  • is een Top Poster
  • July 18, 2025

Hello! This is the confirmation email as requested.

 

Nora van Odido
Moderator
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Thank you ​@Elepar! As soon as the return package has been received by us and processed, you will receive an email from us confirming it. Once the contract has been ended, you will also receive an email with a new request to send the modem back. This is an automated message which we cannot stop. You can ignore this email since you have already sent the modem back! 

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
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