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klik en klaar opzeggen...

  • 7 december 2024
  • 3 reacties
  • 103 Bekeken
E
  • emhn90
  • heeft eerste post geplaatst
  • 1 reactie

Hi,

I wanted to cancel my klik and klaar subscription. But no success I first went to the one of odido shops  they said that I need to call customer service. I called them. They escaleted me to 4 different departmants in 1 hour and the guy that I have spoken the last said that I can't resolve your issue try to call tomorrow. I will call tomorrow again but I don’t know if they would resolve my issue. I need to leave netherlands tomorrow and I have this router and don’t know where to send. Please give me some ideas I also cannot find any option  online to terminate my contract . 

3 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • 8734 reacties
  • 7 december 2024

Heb je Klik&Klaar via 1 van onze service kanalen opgezegd? Dan kun je het modem en wifipunten (als je die hebt) retour sturen via dit antwoordnummer van PostNL:

 

Odido Internet + TV

Antwoordnummer 15021

1117 ZZ Schiphol-Rijk

 

Add your name/customer number on a paper in the shipment box.

Welkom bij de klant-helpt-klant Community van Odido.
E
  • emhn90
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 7 december 2024

Hi,

 

Thanks for your response. The problem is I tried to cancel my subscription by calling Odido customer service. But they didn't help me. So can you help me with that ? 

Teresa van Odido
Moderator
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  • Teresa van Odido
  • Moderator | Internet + TV
  • 4135 reacties
  • 9 december 2024

​@emhn90 I’m sorry for this inconvenience. Of course, I will gladly help you to cancel your subscription!
This is always with a month’s notice, so I cancelled the subscription per 01-09-2025. 

As ​@eric mentioned, you can already send the equipment to the address stated above. Please don’t forget to put a note in the box with your details (zip code, house number). You will also receive an e-mail confirmation about this within one working day. 

Please let me know if there is anything else I can help you with. I’m here to assist! 

Neem alvast een kijkje in onze Wiki! https://community.odido.nl/knowledge-base

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