I ordered Klik and Klaar in March and on 18 I got modem(router?) I didn't have any service on it so I tried to fix problem myself, reading about it here or looking on Google, nothing worked so I reached out to odido support. They told me that there's a problem with simcard and i need to exchange it. So on 19th I went to physical odido shop, I asked for exchange, they gave me new modem and new simcard, this modem didn't have internet or service as well, so I called support again, they told me there's probably an issue with cables somewhere around my area, and that I can wait until mid april for internet to start working. I agreed and on 30th of March I was charged for the next month, but two days later, today I was charged again. As i understand they didn't close one of my subscriptions and now I paid for two routers that don't work. It's already 15 days since I ordered Klik and Klaar and I had internet zero days out of them all.
My question is how can I fix invoice issues to ask for a charge back and is it possible to ask odido to pay for return of at least one of the routers, as it's not my fault that service is not working and I was forced to get new router. Is it possible to fix all this problems without calling support?
Sorry for question in English, unfortunately my Dutch is not that good to write about difficult issue like this.
