I have received an invoice from Odido that was sent on the 25th of september, while the money was sent on the 3rd of october. Problem is, i have stopped the contract in July and sent back the Klik&Klaar device in july as well. Of course I have blocked ant future payment, but how can I receive this money back?
Beantwoord
Incorrect invoice
Beste antwoord door Tommie van Odido
Thank you for pointing this out
Your subscription was indeed cancelled in July. I have therefore immediately refunded the costs. There is still €7.26 outstanding and €15 has just been debited. I have refunded both amounts. The €15 will be refunded to you and the €7.26 will be deducted from the outstanding amount. My apologies for the inconvenience!
+13Thank you for pointing this out
Your subscription was indeed cancelled in July. I have therefore immediately refunded the costs. There is still €7.26 outstanding and €15 has just been debited. I have refunded both amounts. The €15 will be refunded to you and the €7.26 will be deducted from the outstanding amount. My apologies for the inconvenience!
Dear Tommie,
I have received the email about the €22.26 credit, but I have not yet received the €15 refund. Could you please confirm when this will be paid out?
Thank you in advance.
+13Hey
Hey
Dear Tommie,
Happy new year. Unfortunately the amount has still not been refunded. Would you be able to check and let me know how much longer this should take?
I was expecting the procedure to be concluded much earlier, considering it was quite quick to deduct the money in the first place.
Hey
Dear Tommie,
would you be able to update me on the refund? I believe this procedure should have been concluded much earlier. When will I receive the money on my bank account?
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