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Im getting collection notices after returning my router

  • April 29, 2026
  • 5 reacties
  • 48 Bekeken

I returned my router late, but I am still receving collection notices about paying for not returning the router, even though i already returned it over 3 weeks ago?

May 7, 2026

Hi ​@dsarren, thank you so much! I just refunded the amount of the fee for you. This means we will credit this amount on the open amount on your account. This will take us up to 4 weeks. Again thank you for starting this topic and getting this arranged!

    5 reacties

    Cheyenne van Odido
    Moderator
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    Hi there ​@dsarren, thank you for starting this topic! I understand that you were late with returning the modem but you did do it. When we receive the modem, we send you an e-mail confirmation. Did you not receive this? What does the trackinglink say, when checking your receipt? I have send you a private message to perform a verification, so I can check your subscription if needed!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    • dsarren
    • Auteur
    • heeft eerste post geplaatst
    • May 3, 2026

    Hi there ​@dsarren, thank you for starting this topic! I understand that you were late with returning the modem but you did do it. When we receive the modem, we send you an e-mail confirmation. Did you not receive this? What does the trackinglink say, when checking your receipt? I have send you a private message to perform a verification, so I can check your subscription if needed!

    the tracking says it has arrived but i did not recevie an email confirmation that you have received it

    Cheyenne van Odido
    Moderator
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    Hi ​@dsarren, thank you! Is it correct that it concerns your Klik&Klaar subscription? Can you please share the trackinglink with me via our private conversation? I can see that the fee you received was around september 2025, is that correct? Happy to hear from you!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    • dsarren
    • Auteur
    • heeft eerste post geplaatst
    • May 6, 2026

    yes its correct, i just sent the tracking code

    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    Hi ​@dsarren, thank you so much! I just refunded the amount of the fee for you. This means we will credit this amount on the open amount on your account. This will take us up to 4 weeks. Again thank you for starting this topic and getting this arranged!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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