Dear Odido Team,
Is more than 2 years that i have my wifi and phone number with Odido (previously T-mobile)
I want to express my extreme disappointment with the company. In all these time i did not receive consecutive invoices charged correctly not even in 3 months in a row.
Every single month i have to call customer service because Odido ALWAYS charges more than suppose to, either on my wifi invoices or in the phone ones.
In May i was charger +9,99€ above my monthly fee, and in my Odido account i can see the credit saying “Het bedrag wordt verrekend met de volgende factuur. Is dit je laatste factuur dan wordt het bedrag teruggestort.” well, is September and i have never received the reimbursement!
Today i had to call AGAIN because i have been charge 3,86€ more in my phone invoice of August, it suppose i will be reimburse next month, i am afraid i have to keep calling to received the reimbursement of both!!
How long i have to wait to have this solved? how many more time i will need to call customer service to process WRONG INVOICE since May?
