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Unauthorized charges for unknown number – Stuck in endless customer service loop

  • August 4, 2026
  • 1 reactie
  • 20 Bekeken

Hello,

Odido has started charging my account for a phone number that does not belong to me, has never been used by me, and is not active.

 

I have been trying to resolve this since last week, but I keep getting transferred from department to department with no solution or escalation path provided.

 

Could a moderator/community manager please look into this directly to:

  1. Stop all current and future billing for this number.

  2. Issue a full refund/credit for the unauthorized amounts already charged.

  3. Provide written confirmation that this number is disconnected from my account.

Thank you.

Beste antwoord door Marciano van Odido

Hi Melih, welcome to our community. I completely understand that you would like to cancel a subscription that you're not using and didn't request yourself. I'm happy to look into your account to see what I can find to give you more information. Please note that I'm not able to handle your request via the community. Cancelling can only be done by my colleagues from Telesales (0800-7123). This also means that I can't stop future billing, request a refund or confirm the cancellation. For this I would still need to ask you to contact my colleagues again.

If you'd like me to check your account anyway, I'm happy to do this. I've sent you a DM via Webcare Moderator. Please reply to me there, and I'll have a look! 😄

Bekijk origineel

    1 reactie

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Melih, welcome to our community. I completely understand that you would like to cancel a subscription that you're not using and didn't request yourself. I'm happy to look into your account to see what I can find to give you more information. Please note that I'm not able to handle your request via the community. Cancelling can only be done by my colleagues from Telesales (0800-7123). This also means that I can't stop future billing, request a refund or confirm the cancellation. For this I would still need to ask you to contact my colleagues again.

    If you'd like me to check your account anyway, I'm happy to do this. I've sent you a DM via Webcare Moderator. Please reply to me there, and I'll have a look! 😄

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