Skip to main content

They charge even when they’re not providing the service

  • August 25, 2026
  • 1 reactie
  • 30 Bekeken

They blocked our SIM card after one missed payment while we were on vacation. We thought, fine, we’ll leave Odido, and switched to Starlink, which we now highly recommend and costs about the same. But even though Odido had blocked our internet and we couldn’t use the service, they continued charging us without clearly explaining that we still had to call them to cancel the subscription. I only discovered this two months later, on the begin of third month, and by then they had even added a penalty for the unpaid amount. Remind - they did not provide internet theb, but made us pay 97 euro

August 25, 2026

Of course, as long as you do not cancell the service. the subscription continious. When an invoice is overdue, it will lead to a blocking. When multiple invoices are not paid, it will lead to a one side calcellation of the services with an final invoice for the remaining period and possible hardware.

1 reactie

eric
Super User
Forum|alt.badge.img+14
  • Odido Superuser
  • August 25, 2026

Of course, as long as you do not cancell the service. the subscription continious. When an invoice is overdue, it will lead to a blocking. When multiple invoices are not paid, it will lead to a one side calcellation of the services with an final invoice for the remaining period and possible hardware.