Skip to main content
Vraag

Still having the same problems with unknown bill

  • nov 14, 2026 3:56 p.m. UTC
  • 1 reactie
  • 7 Bekeken

Dear all,

I came to you ask you of a bill that I heard via phone call I had with you. In this chat I was told I didn’t have a bill but Odido in fact owed me money, which it was deposited. Thank you. 
But today I have received an email that I was sent to collection for not paying a bill. I have never received a bill and all my communications to Odido has been via email. I am not sure if this is serious or a scam. Can you please take a look at this? I have canceled my line with you all in April 2026. I don’t understand what  bill I am being charged with. Please see below. 
rhank you 
 

 

1 reactie

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • nov 15, 2026 8:19 p.m. UTC

Hello ​@Livia Sa 

This seems like no scam bevause of you don't pay your bill from Odido you can get a registration from Preventel eventually, you can also contact Preventel about the bill.