Hello,
I am currently abroad in Indonesia and I am unable to receive phone calls or use callbacks.
I contacted Odido customer service using my Odido SIM to cancel my subscription. During this process, I was kept on hold for an extended period while trying to complete the cancellation and was passed to different agents back and forth.
I have now been charged approximately €86 for this call.
During my contact with customer service, I was told that my final month would be covered. However, I am now being charged significant roaming costs for the call I made specifically to handle this cancellation.
I find this charge unreasonable and disproportionate given that I was contacting Odido directly to cancel my subscription and resolve my account and that they put me on hold for a ridiculous amount of time
I am requesting:
- A full explanation of how this €86 charge was calculated
- A review of this charge
- A refund or goodwill credit, given the circumstances and what was communicated during the cancellation process
Please respond in writing here in the community. I am unable to receive phone calls and I am not available for callbacks.
Thank you.
