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my bill is too high

  • 15 april 2025
  • 1 reactie
  • 17 Bekeken
H
  • hhan
  • is net lid geworden

Even though I paid my via bank transfer partially;

My bank app announced a direct debit of the full amount;

Uitgelichte reactie

16 april 2025

Hi ​@hhan Welcome to our Community! I completely understand that this raises questions, which is why I would like to look at your invoice with you! 

First of all, thank you for your payment! Is it a mobile or Internet subscription? When I take a look at the phone number in your profile, I don't get any data on this in our system. The customer number does. Could you put the correct phone number in your profile and give me a sign when you have done this? Then I can check with you! 

Can you also give some more information about the amount you saw on your invoice and what you paid? Then I can take a look at this as well! 

 

    1 reactie

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8

    Hi ​@hhan Welcome to our Community! I completely understand that this raises questions, which is why I would like to look at your invoice with you! 

    First of all, thank you for your payment! Is it a mobile or Internet subscription? When I take a look at the phone number in your profile, I don't get any data on this in our system. The customer number does. Could you put the correct phone number in your profile and give me a sign when you have done this? Then I can check with you! 

    Can you also give some more information about the amount you saw on your invoice and what you paid? Then I can take a look at this as well! 

     

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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