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Beantwoord

Invoice problem

X
  • xaina
  • is een nieuwe Poster
A few months ago, I purchased and iPhone 16 from Odido and also got a 2 year contract. My customer number is XXX. Up until January, I was paying 46.68 euros every month. However, in January, as I was moving out of the Netherlands, I paid off my phone and canceled my contract. I was told that I would only have to pay a total of about 150 euros over 2 years following this. I have recently received an invoice for the same amount as before I paid off my phone. I cancelled the transaction from my account but I would like to rectify this invoice and pay it off as I do not want to incur any extra fees.
 
Please advise.

Beste antwoord door eric

So, you ended half the month, the invoice was already prepared. Next month a pro rato credit invoice will be created.

Bekijk origineel

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • 19 maart 2025

If you pay off the phone during a month, the recurring payment fee of that month is already placed on the invoice which is in production. The fees for the months after are payed off by thebone off.

You can check the older invoices and count that in total you pay 24 x the monthe fee for the phone, and that will include payment which you cancelled.

The collecting process will start now and i advice to pay the invoice again via Ideal in your account of by manual transfer to avoid debt collection fees.

Welkom bij de klant-helpt-klant Community van Odido.
X
  • xaina
  • is een nieuwe Poster
  • 19 maart 2025

i paid off my phone on the 3rd of February and ended the contract a week later. Shouldn’t the payment for this month be reduced?

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • 19 maart 2025

So, you ended half the month, the invoice was already prepared. Next month a pro rato credit invoice will be created.

Welkom bij de klant-helpt-klant Community van Odido.
Pharwin van Odido
Moderator
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Hello ​@xaina welcome to our Community! I understand very well that your bill raises questions, I would like to clarify it for you! 

In order to look with you, I need some more information from you for verification. Can you provide your full name, phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile and give me a sign when you have done so? Then I can immediately check it for you!

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
X
  • xaina
  • is een nieuwe Poster
  • 21 maart 2025

I have added the information!

Marciano van Odido
Moderator
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Hi Xaina, thank you for filling in your profile. However I'm still missing your date of birth. Please fill this in, and then we can look into your account! đŸ˜Š

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
X
  • xaina
  • is een nieuwe Poster
  • 22 maart 2025

Hello! I am not sure how to add it to my profile, can I drop it here?

Reageer


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