If you pay off the phone during a month, the recurring payment fee of that month is already placed on the invoice which is in production. The fees for the months after are payed off by thebone off.
You can check the older invoices and count that in total you pay 24 x the monthe fee for the phone, and that will include payment which you cancelled.
The collecting process will start now and i advice to pay the invoice again via Ideal in your account of by manual transfer to avoid debt collection fees.
i paid off my phone on the 3rd of February and ended the contract a week later. Shouldn’t the payment for this month be reduced?
So, you ended half the month, the invoice was already prepared. Next month a pro rato credit invoice will be created.
Hello
In order to look with you, I need some more information from you for verification. Can you provide your full name, phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile and give me a sign when you have done so? Then I can immediately check it for you!
I have added the information!
Hi Xaina, thank you for filling in your profile. However I'm still missing your date of birth. Please fill this in, and then we can look into your account!
Hello! I am not sure how to add it to my profile, can I drop it here?
Hi
If you can fill it in your profile and give us a sign when you've done so, we can immediately look at your invoice!
added!
Hello
But sometimes it can happen that the amount paid is offset against the outstanding bill. That's what happened in your case. You never had to pay the February invoice, which came out to €14.99. This invoice was also not collected. So quite a story, sorry about that. The bottom line is that different amounts have been offset against each other. At the bottom of the line all charges and debits are correct. You won't pay a penny too much or too little. Your next bill will be without phone credit.
I hope it has become clear. If you have any other questions, feel free to ask!
Hello
Hello
If you decide to cancel your subscription earlier, you have to buy it off. You pay of 50% of the monthly charges for the remaining months and the device credit you currently have outstanding (if you have it). Hence, you received a final invoice of €182.93.
Hopefully it's clear. If you have any other questions, feel free to ask!
Thanks for the response! So just to clarify, would this be my final payment? I pay the 182 now and then I have no outstanding debt?
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.