If you pay off the phone during a month, the recurring payment fee of that month is already placed on the invoice which is in production. The fees for the months after are payed off by thebone off.

You can check the older invoices and count that in total you pay 24 x the monthe fee for the phone, and that will include payment which you cancelled.

The collecting process will start now and i advice to pay the invoice again via Ideal in your account of by manual transfer to avoid debt collection fees.

i paid off my phone on the 3rd of February and ended the contract a week later. Shouldn’t the payment for this month be reduced?

So, you ended half the month, the invoice was already prepared. Next month a pro rato credit invoice will be created.

Hello ​@xaina welcome to our Community! I understand very well that your bill raises questions, I would like to clarify it for you! 

In order to look with you, I need some more information from you for verification. Can you provide your full name, phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile and give me a sign when you have done so? Then I can immediately check it for you!

I have added the information!

Hi Xaina, thank you for filling in your profile. However I'm still missing your date of birth. Please fill this in, and then we can look into your account! 

Hello! I am not sure how to add it to my profile, can I drop it here?

Hi ​@xaina you can click on your profile by your name. At the field ''date of birth'' you can enter it and save the data as well. You can also mention it in another field, such as ''info for moderator''. We prefer that you do not share it publicly on our Community, as everyone can read it and it is not convenient to have private data in public. 

If you can fill it in your profile and give us a sign when you've done so, we can immediately look at your invoice! 

added!

Hello ​@xaina thanks for adding the details in your profile! I immediately went to check for you and can see that we did not double charge you. Let me explain to you exactly what happened. You paid an amount of € 724,73 on February 3, 2025 for buying off your phone credit. At the time of your installment, the February invoice was just in front of you. The installment of the phone credit is considered an incoming payment. Normally, the incoming amount for the phone credit is “reserved” so that on the bill you pay only your normal bill amount and the “amount to be offset” is then deducted from the bill. 

But sometimes it can happen that the amount paid is offset against the outstanding bill. That's what happened in your case. You never had to pay the February invoice, which came out to €14.99. This invoice was also not collected. So quite a story, sorry about that. The bottom line is that different amounts have been offset against each other. At the bottom of the line all charges and debits are correct. You won't pay a penny too much or too little. Your next bill will be without phone credit.

I hope it has become clear. If you have any other questions, feel free to ask! 

Hello ​@Pharwin van Odido . I have just received an invoice for 182.93 euros. I am very confused, please explain what is going on.

Hello ​@xaina I completely understand that this raises questions, I would be happy to clarify your bill! I see that on February 6 you were in telephone contact with a colleague about canceling your subscription due to a move. Your subscription ended after one month's notice on March 6, 2025. You were actually still in contract until 02-12-2026. 

If you decide to cancel your subscription earlier, you have to buy it off. You pay of 50% of the monthly charges for the remaining months and the device credit you currently have outstanding (if you have it). Hence, you received a final invoice of €182.93. 

Hopefully it's clear. If you have any other questions, feel free to ask! 

Thanks for the response! So just to clarify, would this be my final payment? I pay the 182 now and then I have no outstanding debt?

​@xaina Yes, that is absolutely correct! On your last invoice I see that you have already been charged up to the date of cancellation. So this is the last invoice, you will not receive any more invoices from us!