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Beantwoord

Incorrect invoice


Hello

I was charged 5.42 euros extra for 17.12 minutes call in September. I have 120 minutes free calls with my subscription. 

Best regards,

Beste antwoord door Waqqas

Hello ​@Jimmy_1977

You mean 120 minutes for calling from NL to the EU? This is only included in Unlimited Basis, Snelst, Plus and premium.

Unlimited Start and the other non unlimited subscriptions don't have minutes to call from NL to the EU.

Bekijk origineel

4 reacties

Waqqas
Super User
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  • Odido Superuser
  • Antwoord
  • October 3, 2025

Hello ​@Jimmy_1977

You mean 120 minutes for calling from NL to the EU? This is only included in Unlimited Basis, Snelst, Plus and premium.

Unlimited Start and the other non unlimited subscriptions don't have minutes to call from NL to the EU.


  • Auteur
  • heeft eerste post geplaatst
  • October 3, 2025

120 minutes free calls from NL to NL. I made 17.12 minutes total calls in NL to NL numbers and charged 5 42 euros extra.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • October 3, 2025

​@Jimmy_1977 

Are you sure you have not exceeded the 120 minutes, check your Odido account.

What sort of number was it; 06/088/0900 or something else?


  • Auteur
  • heeft eerste post geplaatst
  • October 3, 2025

I am sure. Detailed invoice shows 17.12 minutes calls. All calls are to my family numbers. NL (06) numbers.