Hello!
I have the following situation:
I ended my subscription in June as I left the Netherlands and live in another country. I received the final bill in June (the amount to pay is 8,82) and paid it (see the file attached).
But today I got the message requesting to pay this amount again. Please, check this info (I guess there can be mistake as I previously was debited from ING bank, but the last bill I made from another bank (as ING closed my account).
[Screenshot removed by moderator]
Beste antwoord door Marciano van Odido
Good morning Anastasiya, I hope you had a great weekend! I’ve removed the screenshot for you. I’m happy to explain the situation to you.
On 20 June we did a direct debit, however on 24 June this was rejected. Either by the bank or if you refunded it yourself. On 7 July we received a manual payment. And on 16 July we invoiced the last cancellation fee. What happened is: the manual payment from 7 July was settled with the last invoice (the cancellation fee). So, the invoice from 20 June is still open. You can also see this in Mijn Odido on this page: Facturen | Odido
You can manually pay the last invoice (June) as follows:
This is the last payment that you will have to do. Please let me know if you have any questions. I’m here for you! 😊
I do advise to remove this invoice, as many private data is shared online.
I do advise to remove this invoice, as many private data is shared online.
Thanks, but I have no idea how to do so
The 3 little dots bottom right, should enable “edit”.
Hope that managers of the Community will check the problem indicated in the post and delete the screenshot :)
+9Good morning Anastasiya, I hope you had a great weekend! I’ve removed the screenshot for you. I’m happy to explain the situation to you.
On 20 June we did a direct debit, however on 24 June this was rejected. Either by the bank or if you refunded it yourself. On 7 July we received a manual payment. And on 16 July we invoiced the last cancellation fee. What happened is: the manual payment from 7 July was settled with the last invoice (the cancellation fee). So, the invoice from 20 June is still open. You can also see this in Mijn Odido on this page: Facturen | Odido
You can manually pay the last invoice (June) as follows:
This is the last payment that you will have to do. Please let me know if you have any questions. I’m here for you! 😊
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