Hi,
I moved abroad on Nov2025 and for that I cancelled my odido account on the same month (Reference: 9250/80406470).
I have paid the “ending contract” fee and of course, i didnt expect to be charged extra once I even stopped Odido from making withdrawals from my bank account automatically. All this to today (21/May) receive a letter from Prevent saying that Inhave and outstanding debt from odido.
I want to understand how. I cant even access my accounts anymore, or call, and the chatbot is unhelpful.
Please, could someone help me?
