Clarification and Correction Regarding Billing and Payment – Customer No. 1.22025341

Hello dear,

Thank you for your message. I have already updated the required information. Kindly review my query and resolve the issue as soon as possible. Once again, thank you for your understanding.

Best regards,

Naseeb Khalid

Hi Naseeb, on behalf of Demy: you're very welcome. I see that the house number in your profile doesn't match the one in our system. Please check this and correct it in your profile. Then, I'm allowed to look into your account! 😊

Just updated please check it.

Hi Naseeb, thank you for updating your profile. I've looked into your account and I see that this topic is an exact copy of your e-mail. And I see that you have been mailing with my colleagues., with your your last e-mail being from yesterday. So I must leave these questions for my colleagues to answer. I'm sure they can help you and clarify everything!

Dear Marciano,

I hope you are doing well.

I’m following up regarding my account and the recent Preventel blacklist notification I received, which I’ve also attached for your reference.

I would like to express that I completely disagree with this blacklist registration. I already explained to your colleague that I am currently in my home country (Balochistan, Pakistan), where there are government-related issues and internet problems, so it’s difficult for me to contact Odido directly. When I was in the EU, I always tried to call Odido customer service directly to fix any issue.

I also want to ask — why did I receive this blacklist email right after I disagreed to pay my remaining outstanding amount in installments? When did I ever stop paying my bills? I have paid all my bills regularly since 2023, including my last payment in October 2025. I even asked your colleague to send me the new bill for November, as I prefer to pay one bill at a time, not two together.

Please check and fix this issue and let me know my total remaining balance. I will review it, and if possible, I’ll pay it and cancel my contract right away, since I no longer wish to continue with Odido when I return to the Netherlands in the future.

Thank you for your understanding and cooperation.

Kind regards,

Naseeb Khalid

Hello ​@Naseeb khalid, I understand that this raises questions, and I am happy to provide more clarity on this matter!

I immediately checked your account and see that several invoices have not been paid. We have attempted to collect payment, but these attempts were unsuccessful. There is an outstanding amount of € 270,19 in your account. This amount consists of:
 

- the invoice for July 2025. This is an amount of €35.38 and should have been paid by 09-08-2025;

- the invoice for August 2025. This amounts to €88.44 and should have been paid by 12-09-2025.

- the invoice for September 2025. This amounts to €88.44 and should have been paid by 13-10-2025.

- The invoice for October 2025. This amounts to €66.09 and should have been paid by November 12, 2025.

I see that you have not set up a payment plan for this subscription. In this case, that is no longer possible. Because several invoices have not been paid for too long, you have received the letter from Preventel. Your subscription has now also been converted to a prepaid connection. If you want to be reconnected, I advise you to pay the amount as soon as possible to avoid additional costs.

You can pay the amount via the iDeal button in your My Odido account or manually to our bank account number: transfer the amount to NL03 COBA 0733 959 717 in the name of Odido. Always include your customer number in the description (you can find this on your invoice or in the letter from Preventel) so that we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account.

After that, you will be completely up to date with all your payments, and if you wish, I can reactivate your subscription for you. Or you can leave it as it is, because you will no longer receive any invoices and your number is currently active with us as a PrePaid connection.

Will you be able to pay as soon as possible? I look forward to hearing from you!

Hi,

Thank you for the detailed explanation.

Could you please send me the payment link directly by email? It will help me to make the payment more easily and without any mistake.

I also wanted to ask if there is any possibility to offer this amount in installments. A few days ago, one of your colleagues informed me that an installment option could be offered, so I kindly request if you can reconsider this for my case as well. I have always paid my monthly bills regularly, and you can check my previous payment history.

If installments are not possible anymore, please let me know — I will try to borrow the required amount from friends and pay it as soon as possible.

Thank you for your understanding and support.

Kind regards,

Naseeb

Dear Pharwin,

I am waiting for your response. Could you please send me the link for the iDEAL payment option to my registered email address? Also, if possible, I would like to request an installment plan for the outstanding amount of €270.19, which consists of the charges mentioned about in your message. 

Please keep in mind that I am no longer interested in continuing my contract.”

Dear Odido Team,

I have now paid €278,35, and the payment confirmation is attached.

I kindly request you to verify and confirm the payment.

As mentioned earlier, I do not wish to renew my contract, so I hope that no further invoices will be issued. I would appreciate it if you could provide official confirmation that my contract has been successfully terminated.

Additionally, I kindly ask you to update the registration with Preventel accordingly and provide proof once this has been completed.

Thank you once again, Odido Team, for your support and service.

Kind regards,

Naseeb Khalid

Hello ​@Naseeb khalid I hope you had a nice weekend. It is not possible to send an iDeal payment link via email. It is also not possible to set up a payment plan for this, because the invoices have been unpaid for too long. Sorry!

Thank you for paying the amount! I see that you have clearly stated your customer number in the description, so everything will be fine. It takes approximately 3 working days for the amount to be processed for your subscription. Once the payment has been processed, we will automatically pass on the payment to Preventel within 2 days, so that your registration will then be removed.

Your subscription has already been canceled because you had not paid your invoices for too long. Your number is now active as Prepaid with us. You will no longer receive any invoices from us, because I see that your subscription expired on 11/15/2025. You have already received the final invoice, which has been settled.

You can simply switch to another provider with your number by requesting number retention. Your number will remain active with us as a prepaid number until then. You only need to actively use it once every 6 months. Otherwise, your number will expire, which would of course be a shame.

If you have any other questions, just let me know. The community is here for you!

Hello, thank you for your detailed explanation.

I appreciate your confirmation that the payment has been received correctly and that it will take around 3 working days to be fully processed.

However, I would kindly like to request two things:

1. A confirmation email from Odido stating that
   • all my outstanding balances have been fully paid,
   • no further amount is remaining, and
   • my account is now completely settled.
2.  
3. A confirmation regarding Preventel, because I received a notification letter on 12 November 2025 from Stichting Preventel informing me that I am registered due to outstanding payment (Preventel reference: 1.22025341).
   As you mentioned, once the payment is processed, Odido will inform Preventel so that my registration can be removed.
   I kindly request confirmation when this has been completed, so I can be sure my Preventel registration is fully cleared.

I would be grateful if you could acknowledge and confirm once:

• the payment is processed,
• my Odido account shows no remaining dues, and
• the Preventel registration has been removed.

Thank you very much for your assistance. Let me know if you need anything else from my side.

Kind regards,

Naseeb Khalid

Hello ​@Naseeb khalid no problem! I immediately checked your subscription and see that your payment has been processed. There are no outstanding payments. The final invoice has already been issued, so you will not receive any more invoices from now on. Your number is also active as Prepaid and will remain so.

Regarding Preventel: this registration will be automatically deleted within 2 days. We cannot view this information, but you can inquire with them.

Also: I am unable to send you the confirmation emails. You can consider this message from me as confirmation.

If you have any other questions, please feel free to ask!