I have no option to come here
l called Odido to cancel my contract line because l was moving abroad. They requested a proof document that l am moving in which l did submit. I later followed in early December and l was guaranteed that the line will be cancelled and stops working 6 January 2026.
My current challenge is this line is not cancelled and l am still being billed every month. Can someone from Odido trace all these conversations and help me resolve this issue?
My very best
Hi Maximina, I hope you're having a great time abroad! I totally understand that you want to cancel your subscription if you're not staying in The Netherlands anymore. I'm happy to look into your account to check if I can see what happened. However I can't cancel your subscription for you. For that you would still need to call my colleagues on +31624001200.
If you'd like me to still look into your account, please reply to my DM. After this check I can access your account! 😊
+9Hi Maximina, I hope you're having a great time abroad! I totally understand that you want to cancel your subscription if you're not staying in The Netherlands anymore. I'm happy to look into your account to check if I can see what happened. However I can't cancel your subscription for you. For that you would still need to call my colleagues on +31624001200.
If you'd like me to still look into your account, please reply to my DM. After this check I can access your account! 😊
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