Hello,
I hope you are well! I am writing to receive a refund for some extra charges on my monthly bills for an Apple One subscription.
When I signed up for my Odido phone subscription contract I was offered a 3-month free trial of Apple One. As I do not have any Apple devices and never use any apple service, I clearly rejected the offer. I was not provided any additional information and the subscription was added to my account regardless. After the initial 3-month trial, I was charged for a subscription I did not consent to and without any notice.
I recently reached out to Odido regarding these unauthorised charges, and was requested to contract Apple. According to your customer service, Odido did not receive any money/subscription fees for this service. After contacting Apple, I received confirmation that Apple has no record of any account under my name and no login history. I never made any payments to Apple and I do not have a contract with Apple One. Please find attached a copy of the email that I received from Apple Support, which clearly states that I don't have any account with them and I have never activated any account.
Therefore, I am requesting a full refund from Odido, for all the Apple One charges on the following grounds:
- Lack of Valid Consent: I explicitly rejected the Apple One trial during sign-up. Consent cannot be presumed. Additionally, I was not properly informed that a refusal would still result in an automatic, paid opt-in.
- Absence of Contractual Agreement & Transparency: I never received a copy of the contract (digital or physical), terms and conditions, or a confirmation email stating that Apple One had been added to my plan, nor was I provided information indicating that I will be charged for an Apple One subscription nor that a manual cancellation was required on my part to prevent billing.
- No Service Rendered: As confirmed by Apple, the service was never activated, logged into, or used.
As I mentioned, Odido has previously claimed that the money went directly to Apple and therefore cannot be refunded. However, these charges were billed directly by Odido on my Odido invoices, and the subscription could only be managed and cancelled via the Odido website. Odido is the sole billing party responsible for this unauthorized charge under consumer protection laws.
Once more, I would like to request the following to proceed promptly:
- A full refund of all Apple One charges billed to my account to date.
- A complete copy of my original signed contract and any signed addendums to verify the terms and conditions I agreed to.
I have also seen that I am not the only person who has experienced this lack of transparency on your end. Those highlight potentially misleading commercial practices and unfair commercial practices from Odido. It is also quite frustrating because every time I call, I get redirected to some other link or person but no one is actually listening, which is why I am now trying it this way.
Thanks in advance and I really hope someone can help me!
