Hi,
I’m on holidays and a few days before my month renewal my bundle was finished. The message the app gives is that I could either get a refill bundle or to continue with slow Internet. I decided to go for the latter as I only needed Internet for a messaging via WhatsApp (not much speed required for a few text messages). However my experience is that slow internet really meant absolutely no internet access.
Is this slow internet only available in The Netherlands?
Hi mmazojr, I hope you’re enjoying your holidays to the fullest! Slow internet should let you be able to message via WhatsApp. I’d love to hear more about your situation. Are you in the Netherlands right now or are you abroad? Which network are you connected to? Please add your full name, 06-number, zip code, house number and the last 4 digits of your IBAN to your profile. Do you have it on several locations or only 1 location? If it’s only in 1 location, something else might cause it. Please check our Dekkingskaart in the meantime and let me know once you’ve filled in your profile. I’m happy to look into it! 😊
+9Hi mmazojr, I hope you’re enjoying your holidays to the fullest! Slow internet should let you be able to message via WhatsApp. I’d love to hear more about your situation. Are you in the Netherlands right now or are you abroad? Which network are you connected to? Please add your full name, 06-number, zip code, house number and the last 4 digits of your IBAN to your profile. Do you have it on several locations or only 1 location? If it’s only in 1 location, something else might cause it. Please check our Dekkingskaart in the meantime and let me know once you’ve filled in your profile. I’m happy to look into it! 😊
Hi,
I just did. We are abroad. Now the problem is resolved as my new month started again, but I fear my wife will encounter the problem soon again. Is that slow internet only available in The Netherlands?
Bests
+9Good morning mmazojr, thank you for adding the info to your profile. I’m only missing your date of birth. Also, thank you for clarifying. Yes, slow internet is only available in the Netherlands when your bundle is used. Abroad you can add more data on this page in Mijn Odido. Good to hear that you have your new monthly bundle now. If you have any other questions, please feel free to ask. I’m here for you. Otherwise I wish you both a great time abroad! 😊
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