Cannot call to international numbers

Hello @Hajar,

I just got a t-mobile with subscription. 

Is this possible to remove international barring before the first 2 months?

Hello @seifolahi.elahe 

For the first 2 months customers will have a barring for use outside NL, calling to the EU, calling to paid service numbers and using paid sms services.

After 2 months these barrings will automatically be lifted but if you want them removed now it will cost you around 120 euro. Please wait for a moderator to reply.

Hello - I am a new customer and have this issue as well. Could you remove my barring for foreign use?

I can't make a call to the US.

Thanks! 

Hi @VVA 

All new subscriptions have a barring for international calls the first 2 months. The barring is automatically removed after the first 2 months and you will be able to make calls. If it regards something else send me a private message with your 06-number, name, birth date, full address and the last 4 numbers of your account number and I will check your settings. 

Hi @Hajar ,

I am having the same exact problem. I cannot make an international call. Can you please fix my account too? I have no payments due. @Hajar 

Hi @Anitam Nirjhar I've checked the number that's mentioned in your profile. Is that the correct number? I can see that there are no barrings submitted. Can you reboot the device once and check whether 'data roaming' and 'mobile data' are turned on? The 'do not disturb' and 'airplane mode' functions are off?

If it is not the settings, can you connect to another provider? In [Country] you can choose [providers]. On our website we have a nice overview per country: https://www.t-mobile.nl/mobiel-abonnement/buitenland/cover-buitenland. Could you try for me to manually select a network from another provider to see if it works? I'd like to hear it from you!

Kind regards, 

Pharwin 

Hi @Pharwin ,

Yes that is the correct number ending with 0248. The 'do not disturb' and 'airplane mode' functions are off. I have rebooted the device, Data Roaming is ON with Voice and Data set to 4G, I have tried selecting other networks (NL KPN, vodafone NL) but when I select them the phone immidiately goes out of network. 

I still cannot make an international call to Bangladesh +880, provider in my country Grameenphone (GP).

I cannot access the page -  https://www.t-mobile.nl/mobiel-abonnement/buitenland/cover-buitenland.

Please let me know if you need any more information.

Kind regards,

Anitam

Hi @Anitam Nirjhar I see that the link is indeed not working because of a spelling mistake, sorry! This is the correct link, Could you try this one: https://www.t-mobile.nl/mobiel-abonnement/buitenland/dekking-buitenland.  If you select the country there, you can see exactly with which networks we have an agreement with. Then you could try connecting to one of these another networks. I'd love to hear from you if it works!

Kind regards, 

Pharwin

Hi @Pharwin ,

Yes I can see Grameen Phone for Bangladesh and the number I have been calling is from that provider. 

But it still doesnt work.

Kind regads,

Anitam

Hi @Anitam Nirjhar are you currently in the Netherlands or another country? Are you trying to manually search for another network abroad or are you currently in the Netherlands? Can you switch between the netwerks 2G/3G/4G/5G to see if it works on another netwerk, in stead of 4G? Could you check for me whether the software of your device is up-to-date? Another thing you can do is perform a cross-test. To do this, put your SIM card in another device to see if it works. Then you can find out whether it is your SIM card or your device. 

I'd like to hear it from you!

Kind regards, 
Pharwin 

Hi @Pharwin , 

I am currently residing in the Netherlands. This has nothing to do with the device. I have anyway already tried putting my sim to another device and it still doesnt work.

Kind regards,

Anitam

Hi @Anitam Nirjhar Then I suspect that it is your sim card, since this also does not work in another device. I could send you a new sim card free of charge. Can you send me a private message with your telephone number, zip code + house number, date of birth and the last 4 numbers of the IBAN bank account number known to us for verification? Then I'll get right to work for you! 

Kind regards, 

Pharwin

I have the same issue.

Please remove the barring for international calls.

Hi @Vince87 

Do you have a new subscription? All new subscriptions have a barring for international calls the first 2 months. The barring is automatically removed after the first 2 months and you will be able to make calls. If it regards something else send me a private message with your 06-number, name, birth date, full address and the last 4 numbers of your account number and I will check your settings.