I ordered an Apple Watch Ultra 3 on October 18, but I haven't received any confirmation by SMS or email. The payment was already deducted from my bank account.
I contacted customer service by phone two weeks ago, and they were able to locate my order. I was advised to wait for the delivery, but I still haven't received any updates or a delivery schedule. Could you please provide me with the current status of my order and an estimated delivery date?
Beste antwoord door mrzrm
Hi
I see from your order that you paid a one-time amount of € 0,48. Don't worry, the amount will be automatically refunded within 14 days. I have just canceled the order for you. The system needs about 24 hours to process this, after which your order will be completely removed from our system. You can then place a new order with us for the same watch, and I assume that this order will go through without any problems.
If there is anything else I can do for you, feel free to let me know. I hope you enjoy your new watch! 😄
I checked my postal code again on my side and I didn’t see any typo, but no worries, I’m glad the issue is sorted out now.
Per your advice, I’ll wait 24 hours for the system to process the cancellation and then place a new order. Thank you for your assistance!
+15Hi
It says:
We could not find your order.
Good to know: If you ordered an iPhone, you won't see your order status here. This is because we don't yet know when and how many iPhones we'll receive. We will, however, estimate the delivery time for you. You can simply wait for that. If it takes longer, you'll receive a text message from us right away.
+15
Have you tried with your emailadres and with your order number?
Fill in all the privé fields in your community profile so a moderator can check this for you.
Have you tried with your emailadres and with your order number?
Fill in all the privé fields in your community profile so a moderator can check this for you.
As mentioned earlier, I haven’t received any confirmation for my order, so I don’t know the order number. I also tried searching for it using my email address but couldn’t find any results.
I’ve already completed all the personal details on my profile.
+9Hello
I immediately looked up your postal code and house number, but I can't find any orders for that address. I searched for your customer number and I can see the order you placed. I see that you made a mistake in your postal code when placing your order, which is why we can't find the order and you can't check de status of your order through our website.
I see that you chose the Apple Watch Ultra 3 Titanium Case 49mm Black Titanium - Ocean Band Black. This Watch was available from November 7, but it seems that your order got stuck. My apologies for this. I can see that the Watch in this color and variant is available immediately. Can I cancel this order for you? Then you can place a new order with us for the same Watch after 24 hours, and I assume that your order will be processed correctly immediately and you will receive your new Watch as soon as possible.
Let me know, and I will get to work for you right away!
Hello
I immediately looked up your postal code and house number, but I can't find any orders for that address. I searched for your customer number and I can see the order you placed. I see that you made a mistake in your postal code when placing your order, which is why we can't find the order and you can't check de status of your order through our website.
I see that you chose the Apple Watch Ultra 3 Titanium Case 49mm Black Titanium - Ocean Band Black. This Watch was available from November 7, but it seems that your order got stuck. My apologies for this. I can see that the Watch in this color and variant is available immediately. Can I cancel this order for you? Then you can place a new order with us for the same Watch after 24 hours, and I assume that your order will be processed correctly immediately and you will receive your new Watch as soon as possible.
Let me know, and I will get to work for you right away!
Hello
Thank you for checking my order details. It’s good to hear that you were able to find the order. I don’t believe my postal code is invalid, but I understand there might have been a mix-up in the system.
I also noticed that a small amount has been deducted from my account, which is fine. Please go ahead and cancel my current order so that I can place a new one.
Thank you for your help!
+9Hi
I see from your order that you paid a one-time amount of € 0,48. Don't worry, the amount will be automatically refunded within 14 days. I have just canceled the order for you. The system needs about 24 hours to process this, after which your order will be completely removed from our system. You can then place a new order with us for the same watch, and I assume that this order will go through without any problems.
If there is anything else I can do for you, feel free to let me know. I hope you enjoy your new watch! 😄
Hi
I see from your order that you paid a one-time amount of € 0,48. Don't worry, the amount will be automatically refunded within 14 days. I have just canceled the order for you. The system needs about 24 hours to process this, after which your order will be completely removed from our system. You can then place a new order with us for the same watch, and I assume that this order will go through without any problems.
If there is anything else I can do for you, feel free to let me know. I hope you enjoy your new watch! 😄
I checked my postal code again on my side and I didn’t see any typo, but no worries, I’m glad the issue is sorted out now.
Per your advice, I’ll wait 24 hours for the system to process the cancellation and then place a new order. Thank you for your assistance!
+9Hello
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