Hi Orbee, welcome to our Community! Good choice on the iPhone 15 Pro Max. I've looked into your order, but it has been cancelled on Friday. The reason for this is a non-Dutch document, that you need for the financial subscription (toestelkrediet). Dutch (residence) documents don't start with the digit or letter that you entered with the order. Did you make a typo by any chance? The easiest way to get a new order in is to visit one of our shops. If you bring the right documents and a Dutch bank/debit card, it should all be good! Please let me know if you were able to get a new order with my colleagues from in the shop! 

Trading in your old phone is not possible with us. 

Well, I didn’t and I’m not going to get it since even if I have lived in this country for 3 years and work here, I cannot get a new phone with a subscription because I do not have a dutch ID or dutch passport.

Another funny thing is that i did all the subscription process calling the customer service and i also got the mail saying that the process went fine and to wait for an SMS. I never got an email telling me that everything was canceled because of the document issue that i got. So i was waiting for nothing basically.

I had a Really bad experience with odido 

it is crazy that you accept a resident permit of people that are from outside the EU and you do not accept an European passport. How come? 

Hi Orbee, that's a very fair point. In this case our Fraud-department cancelled the order, and they indeed don't send an e-mail about the confirmation. My apologies! 

As I said, and as far as I know, you should be able to get a subscription with us. However, there are a lot of rules regarding identification and documents. I strongly suggest to visit one of our shops to place the order together with a shop advisor. They can help you step by step and give you more information about this.

I went to the store and they told me that is not possible at all without a Dutch ID.
I have to pay for the phone at all prices, I cannot pay monthly because of the missing document. It makes no sense this rule, since I am registered with my residence, not even when you have to buy an house do people ask you t have a dutch document. 

Hi Orbee, ah, that is indeed correct. With a foreign ID you can get a subscription with a phone, but it's not possible to get a financial subscription (toestelkrediet). You can get the phone as long as it's fully paid right away. I wish I could change it for you, but those are the rules.