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I would like to cancel my order regarding mobile subscription

  • 4 januari 2025
  • 1 reactie
  • 46 Bekeken
Z

Earlier today I ordered an iphone 16 pro in the store. After a while I decided I changed my mind which is why i am writing this question now. I still have to wait a few days for the phone so it is not with me yet, is it possible to cancel the process as soon as possible and what is the procedures?

 

Thank you very much!

Beste antwoord door Pharwin van Odido

Hello ​@Zahra Laluna Djamil, nice that you chose the iPhone 16 Pro! If you chose in-store pickup, it always takes a few days for it to be ready for you. The device will have to be ordered from our logistics center and will then be shipped to the respective store as soon as possible. In the meantime, you can always cancel the order. 

I looked at your order right away and I see that you have been in contact with a colleague and your order has been cancelled. I hope you will still choose another device with us!

If you have any other questions, feel free to let me know. For now, have a great day! 

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    1 reactie

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8
    • Pharwin van Odido
    • Moderator | Mobiel
    • 3453 reacties
    • Antwoord
    • 6 januari 2025

    Hello ​@Zahra Laluna Djamil, nice that you chose the iPhone 16 Pro! If you chose in-store pickup, it always takes a few days for it to be ready for you. The device will have to be ordered from our logistics center and will then be shipped to the respective store as soon as possible. In the meantime, you can always cancel the order. 

    I looked at your order right away and I see that you have been in contact with a colleague and your order has been cancelled. I hope you will still choose another device with us!

    If you have any other questions, feel free to let me know. For now, have a great day! 

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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