Hello,
I have accepted an extension offer, via a call made by odido on August 15th, they told me I have a reflection period of 15 days. Today is 19th August (4 days later), and I want to make use of that cooling off period and retract from the offer I accepted.
I tried to do it online and it was impossible, I tried via de chatbot ant it was impossible, I tried answering the email from where I recevied the offer and it was also impossible. I did all those tries after calling youi directly, and waiting almost 20 mins on the line, and finally when an agent talked to me, he told me he can not cancel, transfering me to another department that never picked up the phone.
I want to stay as I was before, I just do not want to sign up for 2 more years (so it is also not a cancellation, I just want to stay free to change in 2 months that I will move and I will check the best offer at that moment for internet + mobile at that time, that is the reason for retracting right now).
So, I kindly ask you to cancel or call me, because I do not know what else to do. I am quite desperate now.
Thank you,
Laura Alarcon
