Google Pixel 10a delivery time

Hello ​@nilstho 

The phone is indeed in stock according to the website. Have you chosen to pick it from the store or home delivery?

Hi, I picked home delivery 

​@nilstho 

Wat geeft deze pagina aan?

https://www.odido.nl/service/bestelling/mobiel/bestelstatus

It says:

We hebben je bestelling ontvangen.

We gaan meteen voor je aan de slag. Je volgt je bestelling gewoon hier. Wel zo makkelijk.

Thanks for the suggestion. I called sales yesterday and they send me to tech and now I am waiting for a call from mobile as tech sent me to them. It seems that my payment was not correctly connectes with my order but now my money was wired and stuck with odido. Not sure what to do next...

Today, they have not called me back. This evolves into a very frustrating situation 

Good afternoon Nilstho, sorry to hear that something went wrong with the payment. But the good thing is that they've already found the issue. If they forwarded your case to the technical department then I'm positive that everything will be fine. I'm not sure what their reaction time is with call backs, but please give them until tomorrow afternoon to call you back. If you haven't received a call from them, please let me know. I've already sent you a DM via our Webcare Moderator account. If you reply to me there, I can look into your account to see what the status is tomorrow afternoon! 

Tech could not solve the issue and asked mobile to call me back which they did not do until now...

There is still no solution yet and I was not approached by odido yet...

Hi Nils, sorry to hear that my colleagues have not called you back. I don't see any cases about call backs either. I'm not sure what's going on there. To help you more quickly, I've cancelled your order and I've also send you an e-mail to request your proof of payment. Please attach a PDF of the proof of payment to the e-mail. Then I can ask for the refund, so that you can place your order again. Please let me know once you've done this! 😊

Well. Closing this is the only solution. Great for a tech company ;)

I cannot reorder as I cannot get the same offer as before… 

Hi ​@nilstho, we’d love to have a look with you. I can see we’ve received all your details, great. I’ve just sent you a code by email. Could you share it with me in this thread?

164152

Good morning ​@nilstho, I checked this right away. I can see that there was a cancellation, so the order has been removed from our system. The amount you transferred to us will be automatically refunded within 14 days to the bank account you used for payment. This is an automated process, and I cannot expedite it for you.

However, if you’d like, you now have the option to request a new subscription with a device. You can do this through our store or by calling 0800 7123. They are open on weekdays from 8:00 a.m. to 8:00 p.m. and on Saturdays from 9:00 a.m. to 5:30 p.m. Or, of course, you can always arrange this through our website.

Do you have any questions about this? Please let us know!