There is signal coming from out side to the input of the XGS-PON. But no signal out to the modem. What I will do ?.
XGS-PON
Reputatie 7
+15
- Odido Superuser
- 18477 reacties
-
21 October 2023
Hello
Which lights are on, off or blinking on the XGSPON ONT and is the internetcable connected eith the WAN port of your router?
You can also try to restart the ONT.
Connection and power are on with green light. The wan cable isnt giving a light. I already restarted everything.
Reputatie 7
+15
- Odido Superuser
- 18477 reacties
-
21 October 2023
Can you test another cable between ONT and router?
I already did. This problem happened i think when the electricity turned off.
Reputatie 7
+15
- Odido Superuser
- 18477 reacties
-
21 October 2023
Well if connection is not blinking than there is a chance that the LAN port on the ONT is not working anymore and it needs to be replaced.
How can i replace it? I already had this problem with my previous provider. When the specialist from t mobile placed my router. I asked him to change it but he said its fine, but now i got the problem again. How am i supposed to fix this issue now?
Reputatie 7
+15
- Odido Superuser
- 18477 reacties
-
22 October 2023
A moderator will need to send a technician to replace the old ONT for a new one, jist wait for a moderator to reply.
Thank you for your interesting and helpful
Reputatie 7
+9
Hi
Good that you are sounding the alarm for this. I immediately went to check for you but then I saw that you have already contacted our customer service. They are going to dispatch a technician for you! Can you keep us updated on the process? Then I can keep an eye on it for you. Thanks in advance.
Thank you for your interesting. Now I am waiting the link from t-mobile. Which I can throw it making appointment with the t-mobile technician .
Up to this moment I didn't receive any link .
Reputatie 7
+15
- Odido Superuser
- 18477 reacties
-
23 October 2023
Have you checked your spam box? I got the mail in my spam when I needed a technician.
It's Odido and the technician is from Guidion 😃
Nothing in the spam box.
Now email received and I had appointment. Thanks for Odido and all persons contact me .
Best regards
Saleem Sobeh.
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