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why is the internet speed too slow?!

  • 8 december 2023
  • 4 reacties
  • 316 Bekeken
S
  • Saif A.A
  • heeft eerste post geplaatst
  • 2 reacties

Hi,

Since almost two months or so, I'm having problems with the internet connection.  Not just me, but also some other friends who are using Odido. The connection is slow on the mobile data and on the house internet as well.

 

I've contacted the customer service many times, but every time they tell the problem will be solved! But till now I still grt dropped out of meetings and also I still get breaking in video streaming!

 

Who is also having this problems?

 

Uitgelichte reactie

9 december 2023

Hi @Saif A.A, no worries!  I'd like to check it out. We would like to receive a speed test via a wired connection. This way we can investigate this further! Follow the exact steps via the links below:

For Windows: https://assets.odido.nl/x/6470cde47c/handleiding-snelheidsproblemen-windows-10.pdf 

For macOS: https://assets.odido.nl/x/34d729b6bd/handleiding-snelheidsproblemen-mac-os.pdf

Follow these exact steps and send us the results. Make sure you are connected directly to our modem, without intermediate equipment. We will then start an investigation! Greetings, Ishana

    4 reacties

    Ishana van Odido
    Moderator
    Forum|alt.badge.img+4
    • Ishana van Odido
    • Moderator | Internet + TV
    • 2241 reacties
    • 9 december 2023

    Hi @Saif A.A, no worries!  I'd like to check it out. We would like to receive a speed test via a wired connection. This way we can investigate this further! Follow the exact steps via the links below:

    For Windows: https://assets.odido.nl/x/6470cde47c/handleiding-snelheidsproblemen-windows-10.pdf 

    For macOS: https://assets.odido.nl/x/34d729b6bd/handleiding-snelheidsproblemen-mac-os.pdf

    Follow these exact steps and send us the results. Make sure you are connected directly to our modem, without intermediate equipment. We will then start an investigation! Greetings, Ishana

    S
    • Saif A.A
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • 14 december 2023
    Ishana van Odido schreef:

    Hi @Saif A.A, no worries!  I'd like to check it out. We would like to receive a speed test via a wired connection. This way we can investigate this further! Follow the exact steps via the links below:

    For Windows: https://assets.odido.nl/x/6470cde47c/handleiding-snelheidsproblemen-windows-10.pdf 

    For macOS: https://assets.odido.nl/x/34d729b6bd/handleiding-snelheidsproblemen-mac-os.pdf

    Follow these exact steps and send us the results. Make sure you are connected directly to our modem, without intermediate equipment. We will then start an investigation! Greetings, Ishana

    No, thanks for the help, I don't pay a monthly subscription to turn myself into a technician solving problems, I want my problems to be solved by the company not by me!

    I’ll just change the company and go with Ziggo.

    Thanks again!

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • 21049 reacties
    • 15 december 2023

    Hello @Saif A.A 

    In most cases the problem happens because of a fault in the installation at home or maybe it could be a hardware problem.

    Welkom op de Odido community!
    S
    • Saif A.A
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • 15 december 2023
    Waqqas schreef:

    Hello @Saif A.A 

    In most cases the problem happens because of a fault in the installation at home or maybe it could be a hardware problem.

    I have not changed anything at home, and if it's a hardware problem,  they should have replaced the router but no sign of cooperation! My money would buy me a better service elsewhere 

    Reageer


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