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WAN is off

  • December 24, 2018
  • 3 reacties
  • 479 Bekeken
  • sinabz
  • heeft eerste post geplaatst
I got an email today (24/12/2018) mentioning that my connection will be connected at 18:00. But when I installed the modem at 19:00, the WAN light is off and even does not blink. Is my connection active?

Beste antwoord door RoyTMT

Hey @sinabz, I see you've contacted us through phone as well. Your ISRA is located in your fusebox. Were you able to connect your devices properly? If not, your can also take a look at our online manual with a step-by-step video! 🙂
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    3 reacties

    RoyTMT
    • RoyTMT
    • Oud-medewerker
    • Antwoord
    • December 28, 2018
    Hey @sinabz, I see you've contacted us through phone as well. Your ISRA is located in your fusebox. Were you able to connect your devices properly? If not, your can also take a look at our online manual with a step-by-step video! 🙂
    • sinabz
    • Auteur
    • heeft eerste post geplaatst
    • December 29, 2018
    Hi @RoyTMT. I live in second floor and meter cupboard is in ground floor. Of course I checked the cupboard and there were no socket for neither electricity nor phone.
    • sinabz
    • Auteur
    • heeft eerste post geplaatst
    • December 30, 2018
    Hi @RoyTMT. Thank you for the help. I could fix it.
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