Hello, since 2 months my internet is really unstable, last two weeks I can’t even watch something on YouTube(get buffering every 20 sec ). I check ping and looks stable like 8ms. Speed test showing arround 800mbs. I found 1 topic to replace ONT modem for Nokia. Can I also have one ?
Regards
Kamil
I immediately looked in the system to measure your connection. However, I can’t seem to connect with your router. Do you have the Zyxel router installed, or do you have your own router?
Can you please reboot the router and ONT (fiber connection box), and check if all the cables are connected? You can follow the steps mentioned in this topic: Reboot modem | Odido community.
Please let me know how it went. I’m here to help!
I immediately looked in the system to measure your connection. However, I can’t seem to connect with your router. Do you have the Zyxel router installed, or do you have your own router?
Can you please reboot the router and ONT (fiber connection box), and check if all the cables are connected? You can follow the steps mentioned in this topic: Reboot modem | Odido community.
Please let me know how it went. I’m here to help!
Hey, normally in using zyxel router, but yesterday I’m bought ASUS router to try if it’s better, but it’s not. I’m already try to restart ONT modem few times, doesn’t help. I heard to replacement for NOKIA ONT modem helps. Can I ask also for this modem ?
All the cables are connected
The Genexis and Nokia ONT problem does not apply to you. You are not on the WBA network and do not have a Genexis ONT
Do you experience the problems at a specific time or all day? The line looks fine.
What kind of devices do you all have connected to your network? I am not getting a good reading now because you have your own router connected.
That’s randomly sometimes at the morning sometimes at evening, mostly at the weekend. I’m using ASUS AX3000 v2 router, and Huawei ONT Modem.
Can you please attach our router and disconnect all other devices? I will have a look straight away!
Please let me know when you’re ready.
Ok it’s connected
I’ve immediately measured your connection, and the system says that you’re experiencing package loss. To resolve this for you I’ve made a ticket for our Back Office. They will further investigate the line and solve this issue for you. I want to ask you to keep our router connected for the duration of the investigation.
Please let me know if you have any questions or if there is anything else I can do for you. Always happy to help!
Ok, I hope that will be fix soon.
thanks for your support.
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